FAQ
PRIVACY
POLICY
SHIPPING & RETURNS
Effective Date: June 25, 2026
At Ounces LLC (“OZS,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect information you voluntarily provide, including:
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Name
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Email address
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Phone number (if provided)
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Shoe size
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Shipping and billing information (when purchasing)
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Any information submitted through our contact or VIP forms
We may also collect technical information such as:
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IP address
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Browser type
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Device information
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Website usage analytics
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Cookies and similar technologies
How We Use Your Information
We use your information to:
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Process orders
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Manage VIP registrations
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Send product updates and launch announcements
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Respond to customer inquiries
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Improve our website and customer experience
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Prevent fraud and protect our business
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Comply with legal obligations
Marketing Communications
If you join our VIP list or subscribe to our emails, you agree to receive updates regarding:
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Product launches
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Exclusive offers
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Company news
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Promotional events
You may unsubscribe at any time using the link included in our emails.
Sharing Your Information
We do not sell your personal information.
We may share information only with trusted service providers that help operate our business, including payment processors, shipping providers, email marketing services, website hosting providers, and other vendors necessary to fulfill your requests.
Data Security
We use commercially reasonable security measures to protect your personal information. While no system can guarantee absolute security, we continuously work to safeguard your data.
Cookies
Our website may use cookies to improve functionality, analyze website traffic, and enhance your browsing experience. You may manage cookie preferences through your browser settings.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the ability to:
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Request access to your information
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Request corrections
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Request deletion of your information
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Opt out of marketing communications
To exercise these rights, contact us using the information below.
Age Requirement
This website is intended for individuals 18 years of age or older. By using this website, you represent that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian where permitted by law.
Ounces LLC does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact us:
Ounces LLC
Email: info@ouncesllc.com
Website: www.ouncesllc.com
Accessibility Statement
Ounces LLC is committed to making our website accessible to everyone, including individuals with disabilities.
We strive to follow recognized accessibility standards and continuously improve the usability of our website for all visitors.
If you experience difficulty accessing any part of our website or need assistance, please contact us at:
Email: info@ouncesllc.com
We welcome your feedback and will make reasonable efforts to improve accessibility for all users.
Every Legacy 1 is dispatched fully insured via specialist fine goods courier. Signature required on delivery. Tracking provided from workshop to door.
1. INSURED SHIPPING FAQ
2. GLOBAL DELIVERY
We ship worldwide. International orders are subject to local import duties and taxes — these are the responsibility of the recipient. Processing & Delivery: 14-20 business days.
Processing Times
Delivery Timeframes
Please allow 5-7 business days for order processing and verification, and an additional 14 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
Please check back with us periodically for any updates regarding our shipping policies.
Once your order has shipped, you will receive a tracking number via email. Please ensure the delivery address is a secure location. Ounces is not responsible for failed deliveries due to incorrect address information provided by the customer or missed delivery attempts involving high-value, signature-only packages.
Unworn pairs, in original vault packaging with gold bar present and unsealed, are accepted within 14 days of delivery. Contact us directly to initiate a return.
3. Return Policy
Size exchanges are handled on a pair-by-pair basis depending on availability. Reserve list members receive priority on exchange requests. Contact us within 7 days.
Exchanges
AUTHENTICATION gUARANTEE
Every pair ships with a PAMP assay card, OZS certificate of authenticity, and a unique serial number tied to your gold bar. Verifiable for life.
If you have further questions regarding our shipping and return procedures, please reach out to our customer service team. This policy is effective for all orders placed after the last updated date above.
Delivery Information
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website. Please allow up to 24 hours for the tracking information to update. We recommend monitoring your delivery status to ensure you are available at the time of arrival.
For security purposes, high-value items and professional service materials may require a signature upon delivery. If you are not available to receive your package, the carrier will typically make three delivery attempts or leave a notice with instructions for pickup at a local facility.
Failed deliveries resulting from incorrect address information provided at checkout or unclaimed packages may be subject to additional shipping charges for redelivery. Please notify us immediately if you notice any discrepancies in your shipping details.
Quick Tracking Guide
- Check your email for the tracking ID.
- Log in to your account for live updates.
- Contact support for redirection requests.
- Report damaged deliveries within 48 hours.